Privacy Policy

Last updated: March 2026

ScrubCrew (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. Information We Collect

We may collect the following types of information:

Personal Information, Information that identifies you directly, including your name, email address, phone number, and service address when you:

• Request a quote

• Book a service

• Contact us through our website or forms

Service Information
Details related to your cleaning needs, including property type, service preferences, frequency, and scheduling.

Automatically Collected Data
When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on our site

This information is used for analytics and improving our services.

2. How We Use Your Information

We use your information to:

• Provide and manage cleaning services

• Respond to inquiries and customer support requests

• Send booking confirmations, updates, and service-related communication

• Improve our website, services, and marketing efforts

• Send promotional emails or offers (you may opt out at any time)

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

4. Information Sharing

We do not sell or rent your personal information.

We may share your information with:

• Trusted third-party providers (such as payment processors, website hosting services, or marketing platforms) who assist in operating our business

• Legal authorities if required to comply with applicable laws or to protect our legal rights

All third parties are required to maintain confidentiality and use your information only for the purposes specified.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent for marketing communications

• Request deletion of your personal data, where applicable

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.